Effective Date: 09.30.26

4B Electric Incorporated ("4B Electric," "we," "us," or "our") is a licensed Texas electrical contractor (TECL #37044) based in Weatherford, Texas. This Privacy Policy explains what information we collect when you visit www.4belectric.com (the "Site"), contact us, request an estimate or service, use our chat assistant, or sign up for text messages, and how we use and protect that information. By using the Site, you agree to this Privacy Policy.

1. Information We Collect

Information you give us. When you call, email, chat, book a visit, or fill out a form, we may collect your name, phone number, email address, service or job site address, details and photos of your project, preferred appointment times, the messages you send us, and billing contact information. For commercial work, we may also collect company names, plans, specifications, and bid documents you send us. We do not collect payment card numbers through our Site forms or chat.

Information collected automatically. When you visit the Site, we and our technology providers may collect your IP address, browser and device type, pages viewed, the site that referred you, the date and time of your visit, and general location based on your IP address. We collect this through cookies and similar technologies (see Section 6).

Information from others. We may receive your information from people who refer you to us, such as customers, builders, general contractors, and real estate agents, and from service request platforms you chose to use to contact us.

2. How We Use Your Information

•      Respond to your questions and requests

•      Schedule visits, prepare estimates and proposals, and perform the work you hire us to do

•      Pull permits, coordinate with your electric utility, and schedule inspections

•      Send confirmations, reminders, job updates, invoices, and warranty information

•      Send marketing messages, only where you have agreed to receive them

•      Keep the business records Texas electrical licensing rules require

•      Operate, secure, and improve the Site, and prevent fraud or misuse

•      Comply with the law and protect our rights, our customers, and our crews

3. Text Messages (SMS)

If you agree to receive text messages from us, we use your mobile number to send the kinds of messages you chose: service messages about your appointments, estimates, jobs, and invoices, and, only if you separately agree, marketing messages. Consent to receive text messages is not a condition of purchase. Message and data rates may apply. Message frequency varies. Reply STOP to any message to opt out, or HELP for help. Full details are in our SMS Messaging Terms.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Chat Assistant

Our Site offers an automated chat assistant, which may use artificial intelligence to answer common questions and collect details about your request. Chat conversations are saved to our customer records so our team can follow up, and they are processed by the technology provider that operates the chat tool on our behalf. Please do not enter payment card numbers, Social Security numbers, passwords, or medical information into the chat. See our Chat Assistant Notice for more.

5. How We Share Your Information

We do not sell your personal information, and we do not share it with other companies for their own marketing. We share information only as needed to run our business and serve you:

•      Service providers that help us operate, such as our website and customer management platform, field service scheduling software, accounting and invoicing software, email and phone providers, and text message delivery providers. They may use your information only to provide services to us.

•      People involved in your job, such as equipment manufacturers for warranty registration, suppliers, your general contractor or builder on a construction project, and subcontractors working under our supervision.

•      Utilities, permitting offices, and inspectors when your project requires a permit, a utility disconnect or reconnect, new service, or an inspection.

•      Legal and safety reasons, when required by law, regulation, subpoena, or court order, or to protect the safety and rights of our customers, employees, or the public.

•      Business changes. If our business is reorganized, merged, or sold, customer records may be transferred to the business that continues serving you, subject to this Privacy Policy. Text message opt-in data and consent will not be transferred or shared with any third party.

6. Cookies and Analytics

Cookies are small files stored by your browser. We use them to make the Site work, remember your choices, understand how visitors use the Site, and measure whether our advertising works. Our Site may use [Google Analytics, Google Ads conversion tracking, and Meta Pixel. CONFIRM WHICH ARE INSTALLED]. These providers may collect information about your visit under their own privacy policies. You can block or delete cookies in your browser settings, and you can opt out of Google Analytics at tools.google.com/dlpage/gaoptout. Some parts of the Site may not work properly without cookies. The Site does not currently respond to browser "Do Not Track" signals.

7. How Long We Keep Information

We keep information for as long as we need it for the purposes described above. Records of electrical work we perform are kept for at least four years after the work is completed, as required by Texas electrical licensing rules, and financial and tax records are kept as long as the law requires. We keep records of text message consent and opt-outs so we can honor your choices. When information is no longer needed, we delete it or make it unidentifiable.

8. How We Protect Information

We use reasonable administrative, technical, and physical safeguards to protect your information, including access controls, secure business accounts, and two-factor authentication on the systems that hold customer data. No website or system is completely secure, so we cannot guarantee absolute security.

9. Your Choices and Rights

•      Texts: reply STOP to any message, or tell us by phone or email. We honor opt-out requests promptly and no later than 10 business days.

•      Email: use the unsubscribe link in any marketing email.

•      Access, correction, and deletion: you may ask to see, correct, or delete the personal information we hold about you. We will respond within 45 days. We may need to verify your identity, and we may keep information we are required to keep by law, such as licensing, permit, and tax records.

To make a request, email [email protected] with "Privacy Request" in the subject line or call 682-327-6623. If we decline your request, we will tell you why, and you may ask us to reconsider by replying to our response.

10. Children

The Site is intended for adults. Our services are provided to property owners, tenants, and businesses, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.

11. Links to Other Sites

The Site may link to or embed services from other companies, such as Google Maps, Facebook, and review sites. Those companies have their own privacy policies, and we are not responsible for their practices.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The effective date at the top shows when it was last changed. If we make a significant change to how we use text message or personal information, we will post a notice on the Site.

13. Contact Us

4B Electric Incorporated

2073 FM 920, Weatherford, TX 76086

Phone: 682-327-6623

Email: [email protected]

Office hours: Monday through Friday, 8:00 AM to 5:00 PM Central Time